Customer Service

Need Help? Get in touch with us!


Do I need to have an account to shop at mialaboutique.com? + -

Having an account with mialaboutique.com will speed up the checkout process and allow you to keep
track of your orders. You can sign up for an account before shopping or create one before you head to
You also have the option to shop through guest checkout. However, your information will not be stored
and you will not be able to check or make amendments to your order if you have opted for guest
checkout. If you change your mind, you can still create an account after placing your order using your
current details.

How will I know if mialejournal.com has received my order? + -

After you place your order, you will receive a confirmation email from mialaboutique.com within 15
minutes informing you that your order has been received. If you do not receive a confirmation email
after 15 minutes (please ensure the email was not sent to your junk folder), it means we have not
received your order and no payment has been received by mialaboutique.com You will then need to
place a new order.
If you placed the order through your account, you can locate it on My Purchases & Returns under My
Account. Please contact us at shop@mialaboutique.com or on live chat for further assistance.


Our return policy is only applicable to any item(s) purchased online and delivered in Italy, within 30
days of receiving your order.
• Please make sure the item(s) is in original condition, with the original packaging, original tags,
and tickets attached
• In the interest of hygiene, we do not accept returns or refunds on earrings unless they are
defective or the wrong item was sent
• A final inspection will be done to ensure all items are in their original condition before
processing your returns
• Returns that do not meet our policy will not be accepted and will be returned to you at your
• If you are returning an item from an order that came with a free Gift With Purchase (GWP) and
the value of the order falls below the GWP qualifying amount after the return, the redeemed
GWP must be returned as well. If the GWP is not returned, you will incur charges based on the
market value of the GWP
• The returns cost will be borne by the customer


ITALY €9.00
Free for orders above €100 (includes
duties and taxes, with tracking)
Within 2 - 3
Working Days*

Free for orders above €100 (includes
duties and taxes, with tracking)
Within 3 - 4
Working Days*

Free for orders above €100 (includes
duties and taxes, with tracking)
Within 3 - 5
Working Days*

*Orders placed and confirmed by 4pm (GMT) will be processed on the same day, while orders placed
and confirmed after 4pm (GMT) on Friday, Saturday or Sunday will be processed on the next working
day. Working days refer to Mondays to Fridays, not including Saturdays, Sundays, and Bank Holidays in
United Kingdom.


What is online security fraud screening? + -

Online security fraud screening is a mialaboutique.com initiative that acts as a preventive measure to
protect our customers from unauthorised and fraudulent credit card and PayPal transactions.


What forms of payment can I use? + -

We accept payment via MasterCard, Visa, American Express and PayPal, Google Pay, Apple Pay.